We prioritize timely service and do not operate a waitlist for most of our services.

Please refer to our Booking Page. If you have a more detailed question about costs and rates, feel free to call our clinic for more information. 

We offer evening appointments and Saturdays subject to appointment and therapist availability. 

Discover our competitive rates that reflect the BCACC 2024 recommended range between $150-$165. Our rate for registered counsellors is $160 per hour, $175 per hour for our clinical supervisor, $200 per hour for Registered Psychologists and $75 per hour for clinical interns. Rates are based on a 50-minute counselling hour so family, couples, trauma counselling, co-parenting, family mediation, and family court work have higher pricing.

We can only do direct billing with First Nations Health Authority and Crime Victims Assistance. Please check if your extended health benefits cover Registered Clinical Counsellors, Registered Social Workers or Registered Psychologists so we can place you with a professional designation who will be covered. 

Due to demand, availability throughout the year may vary. Reach out to us today to inquire about our services and current availability.

Our buildings provides easy access for people who may have mobility challenges.

Our main office is conveniently located in downtown Nanaimo, where there is free 2-hour street parking available around the block and a handicapped stall across the street. Please allocate sufficient time to find parking. Our Saanichton location has a parking lot attached.

In certain circumstances, we can consider a lower counselling fee when working with a counselling student intern.

Finding the right fit is crucial for successful counselling. Verify education and active membership with registration organizations to ensure you are seeing a qualified and insured therapist. See our ABOUT page to learn more about each of our therepists' certifications and training. If you are still unsure, phone our office and we can provide you with guidance on which professonal may be the best fit for you. 

Experience the convenience of virtual counselling, which is best used for Coparent Support or Coaching and individual teen/ adult counselling sessions.

Out of consideration for others seeking sessions, cancellations with less than 24 hours notice or missed appointments are subject to full session fees.

The first session is designed to explain the service, establish goals, and explore suitable treatment options tailored to you or your family members' needs. First sessions include discussing what you want to work on in your sessions and collecting the necessary background information needed to establish a therapeutic relationship with your therapist and to assess whether your therapist can support you well.

While relief can be felt as early as the first session, the duration of counselling varies. Typically, individual concerns resolve within 6-12 sessions for adults, but we can work together on a plan that fits your priorities and budget.

We accept credit card payments through online Stripe payment, office Moneris processing, debit, e-transfers, or cash payments. In some situations, third party payment arrangements can be made.

Understanding the distinctions between Registered/ Certified counsellors, Registered Social Workers, Registered Psychologists, and Psychiatrists, can be challenging for the public to navigate. Registered Psychologists have a graduate level degree or a Ph.D and they must meet the comprehensive practice standards and ethical guidelines of the BC Psychological Association. Registered Social Workers may be able to provide counselling therapy if they have completed graduate studies in a mental health specialization. Registered Clinical Counsellors are psychotherapists who have met masters level academic requirements, clinical competence and practice supervision requirements, and they also practice according to an ethical code of conduct and standards of practice established by BCACC. Psychiatrists are medical doctors specializing in the treatment of diagnosed mental health conditions so they are capable of diagnosing and prescribing medications