We prioritize timely service and do not operate a waitlist for most of our services.

Please refer to our Booking Page. If you have a more detailed question about costs and rates, feel free to call our clinic for more information. 

While we offer limited evening appointments, they are subject to availability. 

We can only do direct billing with First Nations Health Authority and Crime Victims Assistance. If your insurance covers Registered Clinical Counsellors, you can send your receipts to your insurance company to be covered. 

Due to high demand, availability may vary. Reach out to us today to inquire about our services and current availability.

Our building provides easy access with an elevator and handicapped street parking.

Conveniently located in downtown Nanaimo, there is free 2-hour street parking available around the block. Please allocate sufficient time for parking.

In certain circumstances, we may consider a lower counselling fee when working with counselling student interns.

Finding the right fit is crucial for successful counselling. Verify education and active membership with organizations like BCACC for qualified and insured counsellors. See our About page to learn more about each of our counsellors' certifications and training. If are still unsure, phone our office and we can provide you with guidance on which counsellor may be the best fit for you. 

Experience the convenience of online counseling, primarily for Coparent Support or Coaching and select individual adult counselling sessions.

Benefit from our web-based counselling options, designed for specific services like mediation, parent coaching, intakes, and clinical consultation.

Out of consideration for others seeking sessions, cancellations with less than 24 hours notice or missed appointments are subject to full session fees.

Gain clarity on our services, establish goals, and explore suitable treatment options tailored to your needs. First sessions include discussing what you want to work on in your sessions, setting goals on what you want to achieve in these sessions and basic information to create a connection with the counsellor.

While relief can be felt as early as the first session, the duration of counselling varies. Typically, concerns resolve within 6-12 sessions, but we can work together on a plan that fits your priorities and budget.

We accept credit card payments through online Stripe payment, office Moneris processing, debit, e-transfers, or cash payments. In some situations, third party payment arrangements can be made.

Understand the distinctions between Registered/ Certified counsellors, Registered Social Workers, Registered Psychologists, and Psychiatrists, and choose the appropriate professional for your mental health needs. Registered Psychologists have a Ph.D. or work under supervision, focusing on diagnosis and testing. Psychiatrists are medical doctors specializing in mental health, capable of prescribing medications. Registered Social Workers provide counselling therapy, although only those with a “clinical” designation possess the qualifications for mental health support.

Registered Clinical Counsellors are psychotherapists who have not only met masters level academic requirements, clinical competence and practice supervision requirements, they practice according to an ethical code of conduct and standards of practice established by BCACC.